Over the years, the e-commerce industry has seen many changes. But one thing that has stayed constant is customers’ reviews and ratings of products. A study by Zendesk stated that online reviews and ratings have the biggest influence on buying decisions today. One-third of shoppers spend more than three hours a week reading online reviews, …
How Sentiment Analysis can improve customer experience in E-commerce? Read More »
Discovering people’s opinions, emotions and feelings about a product or service Why online reviews matter for your business? A recent survey found that 40% of consumers form an opinion about a product by reading just one to three reviews. Whether it is a movie, car, restaurant or a mobile, people wish to know what others …
Why is Customer Sentiment Analysis Important for Your Brand? Read More »
Are you wondering how your consumers buy a product online? How you proceed?? Let me tell you how I make my decisions to purchase and I strongly believe most of your consumers would be following the same steps Search Search on google / amazon (Mostly by required features eg. Hard wood shoe rack or sometimes …
Guide For Brands Managers to Manage Online Product Reviews Smartly Read More »
